UPDATES AND INFO
UPDATE JANUARY 4th, 2021
HAPPY NEW YEAR! We are in our new studio (!!) and working our butts off filling all those lovely orders made over the break, Patreon rewards and the next Embersmöl clutch of eggs.
Here is our new Twitch schedule for 2021, subject to change with notice:
Mondays 6pm to 9pm - The Neacol Show (boro and experiments)
Tuesdays 1pm to 4pm - Neacol and Stanley on the torches
Thursdays 1pm to 4pm - Neacol and Stanley on the torches
Fridays 1pm to 4pm - FAN SQUEE/Shop Drop
We will be feeling this schedule out and up and everything in January and will adjust as needed for sanity.
As usual, we are doing out best to provide clean and safe shipping, and encourage you to select shipping options that provide tracking. Things should calm down now that the holiday rush is over, but the post offices are still racing at higher levels than usual.
Thank you for your ongoing support in this crazy world! We made it through 2020 thanks to you. Here's hoping 2021 is uninteresting and calm! (lol)
-Neacol and Stanley
UPDATE DECEMBER 18th, 2020
Please note that our studio is now closed for the season as we begin our move onto the new space and take some time with our family to reflect on this crazy year.
We will be back in the studio officially on January 4th. Any orders made between now and then will not be processed until we are back on the 4th.
If you are having issues with your packages getting hung up in this most insane of shipping rushes, please email Neacol at firstname.lastname@example.org and she will email you a printable card insert to wrap up in your gift's place.
If you find yourself stuck, please consider our gift certificates as a great gift idea - or check out the availability of our next clutch of Embersmöl eggs.
Happiest of holiday, gang. I hope you have an excellent break and, most importantly a HAPPY NEW YEAR!
-Neacol and Stanley
UPDATE DECEMBER 13, 2020
Please note that parcels are extremely unpredictable at this time. Some seem to be surfing over the top of the Christmas mail and some seem to be sinking to the bottom of the pile. If you need your orders for Christmas we suggest using the highest shipping option within Canada, and developing a zen-like attitude towards time if you are in the USA or further abroad. If something looks like it will not arrive in time, please contact us on or before December 18th and we will email you a printable card insert to gift as a placeholder on the day!
Please note that we will be moving our studio/taking a brief vacation between December 19th and January 3rd. We will be back in the studio (the new studio!) on January 4th. Our shop will remain open but no orders will be processed in this time!
Thank you so much everyone!
- Neacol and Stanley
UPDATE NOVEMBER 19, 2020 - HOLIDAY SHIPPING UPDATE
We are starting to experience the mail slow down we have anticipated. Parcels that regularly take 2-3 days to arrive can now take 2-3+ weeks.
WITH GREAT REGRET, WE CANNOT GUARANTEE PACKAGES WILL ARRIVE BEFORE CHRISTMAS, NO MATTER THE POSTAGE TIER.
We are doing everything we can to get packages out as quickly as possible - many of our items are made-to-order and our current order-to-ship turnaround is the fastest it has ever been. But once it is shipped, we don't, unfortunately, have any control and other than madly tracking the packages alongside you, there is not much we can do to help.
BUT - we don't want anyone feeling empty handed on Christmas day. Should your package get hung up in the tumult of COVID holiday shipping, we will be glad to email you a printable card insert so you still have something that can be unwrapped on the day. Contact us at email@example.com for more details.
Thank you so much for your support in these crazy times.
-Neacol and Stanley
UPDATE OCTOBER 30, 2020 - HOLIDAY SHIPPING UPDATE
Canada Post has informed us that they will not be issuing a guideline for best ship by dates this year for the holiday rush. Their take is that the system is already very overloaded and if you want stuff in time for Christmas day you should order and ship AS SOON AS POSSIBLE.
Please PLEASE order early and select faster shipping options if you are hoping for special items to arrive in time for the big day.
While this is out of our hands, we understand this may cause complications this holiday season, especially for those of us who are used to doing their shopping closer to the end of November. If you find yourself stuck, we are always happy to issue gift cards or printable card inserts you can gift as stand-ins for the actual items on Christmas morning.
We'll get through and enjoy this holiday season together, friends!
UPDATE: AUGUST 7, 2020
Hello all! Just a quick announcement that due to the very uncertain shipping situation practically every country is facing we will no longer be shipping without a trackable service, which, sadly, means we are no longer able to offer free shipping.
We are still offering free shipping to all Patreon patrons who are at rewards levels where they receive physical items monthly (currently $5 and up), so please do check that out as an option if your shipping charges seem to be mounting as you grow your collection.
Thank you so very much for continuing to support our tiny family art adventures as we navigate through these ever changing and unprecedented times.
Where to start.
When COVID dropped in North America we were planning a big trip to Seattle for ECCC and Stanley's birthday. ECCC is one of our favorite shows of the year and marks the 'breakfast' of our annual finances, having survived with barely any shows or income for the winter months. We had been watching the news with trepidation, but it wasn't until the con was postponed that we really started to grasp how the world was about to change.
And then the schools closed. And then everything just kept getting weirder.
Now, we are learning to home school our little girls and staying home 99% of the time with our email filling up with show cancellations and postponements. Watching our income evaporate while the credit cards, still heavy with the winter expenses, demand to be answered. Reading our news feeds with unhealthy attention bordering on obsession. Missing our friends and family and life. Trying to figure out how to pivot our tiny family art business into this strange new world.
We are in an odd spot because we are self-employed and super tiny. Even though our income has taken a *drastic* hit we are ineligible for the relief money the Canadian government is offering, since we are still making *some* sales. I am still hoping they change the requirements so we might receive that badly needed aid, but not sure if they will change those requirements to our benefit or not.
We are doing our best to just keep doing the next right thing and move forward as best we can.
We are so grateful that we have an online store and presence up and ready. We totally understand we are in an enviable position in many ways and are trying our best to pay that forward by helping our other local artists get their web stores and IG accounts set up.
We know now is not a time to stop bringing people joy (which is truly our business) and are doing our best to continue bringing you adorable glass friends to brighten your home, home office and day. We are making more unique sculptures now than ever and offering them on weekly shop drops (Every Sunday!). Honestly, we are making some of the best work of our careers right now.
We are Twitch casting several times a week to connect with you and show you how our glass sculptures are made. Hopefully, we are providing a bit of a break, connection and entertainment during that time too. Find us here: www.twitch.tv/blingsquaredcuteglass
We are keeping our family and collectors safe. Our little island seems to be faring pretty well, but we are still taking social distancing very seriously. Neacol does one town run a week to ship and do our weekly grocery shop. Otherwise, barring the odd solitary beach or park walk, we are home, safe and secure and doing our part to help stop the spread.
We are as confident as we can be that we are virus free, but we are still taking extra measures in our packaging. Neacol is washing her hands and all shipping surfaces diligently before packaging orders and we understand that the virus can survive on glass for approximately 2 - 3 days, which is less than most shipping transit times. Paper and cardboard are only good surfaces for COVID for 24 hours, so if you are concerned at all, please simply don't open your cuties for a couple days after they arrive.
In an effort to minimize our contact, we are shipping one day a week right now only - so it may take a little more time than usual for you to receive your orders. If you have any concerns or a date you need something by (birthdays haven't stopped happening, we know!), please let us know and we will do our very best to get your order out to you on time for your special occasions.
Lastly, we are currently offering free shipping on all orders, worldwide (UPDATE AUGUST 7, 2020 - we are only able to continue offering frees hipping to Patreon patrons at this time). We are missing seeing our collectors at all the canceled cons and want you to have the ability to add to your collections without an added cost.
We don't know what the next months hold (honestly even the next couple days are hard to predict with confidence) but we are here, creating, shipping and live casting, teaching our girls and watching Tiger King with the rest of you, and I will keep you updated.
From our whole family, we appreciate every single order, kind message or "like" online. Our tiny family business has been so buoyed by your much needed support; our hearts explode.
Together we will all get through this. I hope we can serve up some cute glass smiles for you in the meantime.
Neacol and Stanley